Returns & Exchanges
At Sockerbit, we take pride in the quality of our Scandinavian treats; however, due to the perishable nature of our food products, all sales are final to ensure maximum safety and freshness for our customers. If you receive a damaged or incorrect item, please follow our streamlined resolution process below within 48 hours of delivery.
Inspect Your Delivery
Carefully examine your package upon arrival to ensure all sweets are present and the packaging is intact.
Document Issues
Take clear photographs of any damaged items or incorrect products along with the original shipping label and packing slip.
Contact Customer Care
Email our support team at [email protected] with your order number and the documentation of the issue for immediate review.
Receive Resolution
Once verified, we will issue a replacement shipment or store credit for the affected items to ensure your sweet experience is restored.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing